Do you trust your pest control technician?

I work for my cousin in a small (25-30 employees) pest control firm. I find that a lot of ppl in general don't trust us, think we're lying, think we don't spray when we say we do, all kinds of things. I'm not talking about our customers, they know we do right by them. I'm speaking of the reputation pest control has in general not our company specifically. when ppl first call us, that is their attitude, that they will not be treated fairly. my dad was in this business and taught my cousin and i , we want to do right. What can we do to redreate this misconception and do you think that your pest control company takes care of you?Do you trust your pest control technician?
I too work for a small pest control company. I'm a 3rd generation pest control company owner. I feel that by ensuring our customers we are licensed and bonded, they get a special feeling like we care for them. Which is absolutely true.





I feel that people just get a bad vibe off of pest control workers because the typical american that buys pest control are white colar workers. And now for a short while they have to trust someone that is not in an armani suite and tie.





I also like to make it a rule that we don't enter into the house without having a person there with us. GPS is also another way of letting people know that you were at their homes.





If you take care of your customers they will take care of you.Do you trust your pest control technician?
Tech quality is often a reflection on the company. A company that cares about its customers and its techs is the company I would trust. But I retired from Pest Control so I just do it myself with the help of http://pestprojoe.com My advice, is do it yourself. Then you know it was done right.

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BY DOING A GREAT JOB AT FAIR PRICE.





PEST CONTROL LIKE CAR MECHANICS HAVE RIPPED OFF SO MANY PEOPLE--ITS LEAVES THE TASTE OF LEMON IN PEOPLE MOUTHS TO SAY THE WORD..





WORK FOR YOUR COMPANY'S REPUTATION.


NOT ANOTHER....BUILD ON REFERRALS,


NO REFERRALS--BUSINESS NOT GOOD ON REPUTATION...
The reason people don't trust pest control people is because there are a lot of untrustworthy pest people. You may be in the minority. I've found there to be a lot of people who spray first whether there needs to be any spraying or not. People want alternatives and if you can give them non-toxic alternatives, you are going to be trusted more. I automatically think (whether this is right or wrong...) that okay, this person is making money on spraying, so they are going to push me to do that without looking at alternatives. You are also selling them poison, so I think it is natural not to want that, and to distrust someone selling it.





My suggestion, give people explanations of what you are doing and WHY you need to spray. Give alternatives (use Integrated Pest Management which says spraying should be the LAST thing to do). http://www.ipm.ucdavis.edu/ Maybe you shouldn't always be spraying without monitoring pest populations, maybe you should be baiting or doing something else! Maybe I am being totally unfair in supposing you are only spraying, perhaps you are full of IPM wisdom... I sure hope so...